Cater Appliance are not under any obligation to accept returns of unwanted or unsuitable goods and will only do so in their absolute discretion. In any event returned goods will not be accepted unless they are unused and undamaged and in the original packaging. The goods must be returned complete with all parts, components, accessories and manuals. You will be charged the cost of replacing any missing items or repairing any damage.
A collection charge will be made which will not be less than the cost of delivery of the goods. You will also be charged a restocking fee of 25% of the invoiced amount of the returned goods plus VAT. Specially ordered or bespoke goods may be subject to additional charges at Cater Appliance’s discretion. This is because it is unlikely that we will be able to sell the goods to another buyer at full price. Refunds will only be paid after Cater Appliance have inspected the returned goods and after deduction of collection and restocking charges and the cost of repairing any damage or replacing missing items.